User Experiences Determine Business Outcomes

Banking and financial services customers today expect friction-free experiences no matter what device they’re on, and regardless of whether they’re at work, at home, or on the road. To succeed in the new digital era, it’s critically important that you deliver seamless, personalized and omnichannel experiences for your customers.

Customer Identity & Finance

Each customer is unique and must be treated accordingly. Customer identity management addresses the challenges that financial institutions face when trying to understand who their customers are, where they are, what device they are using, all with the goal of delivering the best experience possible. In other words, digital identity is the foundation for creating effective omnichannel user experiences that drive engagement in financial services. 

Read our latest e-book and learn how ForgeRock addresses the four imperatives that financial institutions face in the digital era:

  • Customer Experience – provide a better experience across all channels
  • Loyalty & Trust – improve customer satisfaction by simplifying complex data security processes
  • Security – ensure the authenticity of all users, connected things, and services
  • IT Modernization – digital identity management for mainframe to mobile 
For more information on how digital identity helps Financial Services teams address these key business initiatives visit us here. 

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By 2020, Gartner predicts: The global economic impact of the IoT will be $2 trillion.

76% of retail executives say there are more risks than they are equipped to handle
40% of shoppers use smartphones to determine what they will buy.