Identity and access management (IAM) technologies have become critical in the fight to protect customers from fraud, identity theft, and privacy abuses. Business leaders, CIOs, and CISOs use these technologies to both engage with customers and protect them throughout their journey.
This report, by Forrester, outlines how business leaders can leverage IAM technologies to enable new business models over the next three years, including:
- Expanding customer functionality beyond security
- Managing people, apps, systems and connected IoT device access
- Moving beyond monolithic IAM tools with lightweight microservices-based IAM solutions