The Identity Solution Bytes series, 30 minute bi-weekly lunch & learn sessions, is designed to address the challenges faced within digital identity.
In Series 3 we are focusing on Customer Identity and Access Management (CIAM) and the content will be positioned for those keen to learn more about the role Digital Identity plays within the online customer journey, taking things back to basics.
Each session will address a different aspect of how you can register, retain and migrate customers whilst offering a first class experience across all channels!
Session 1: Available on demand |
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Topic: | Registering new customers |
Enterprises always want to gain new customers, but the registration process itself is often the barrier. How can we make this experience better for both the enterprise and the end user? In this session we will show how you can easily construct an optimised customer onboarding journey by reducing the number of steps a prospective customer is required to complete, using the ForgeRock Identity Cloud. |
Session 2: Available on demand |
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Topic: | Retaining your customers - Securing and streamlining their experiences |
Once you have a new customer, the next challenge is to retain them and keep them happy. How can you ensure in meeting your security concerns that you put the customer experience first? In this session we will show you how using techniques with the ForgeRock Identity Cloud you can both enhance the session security and reduce the friction for the user experiences to the absolute minimum - and without Passwords! |
Session 3: 2nd September |
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Migrating Existing Customers
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Transitioning identities from legacy systems to modern IAM systems can be a challenge. How can The ForgeRock Identity Cloud do this seamlessly without enforcing password resets and prevent inconsistent user experiences. In this session we will show you how identities can be migrated to the ForgeRock Identity Cloud seamlessly without impact to the user in terms of user experience or forced password changes. |
Session 4: 16th September |
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Topic: | Consistent customer experiences across all channels |
Enterprises connect with their customer through multiple channels, so how do we maintain a consistent user experience whilst optimising the different particular user experience requirements for each? In this session we will show how you can use the ForgeRock Identity Platform to configure dynamic user journeys that take into account the contextual specific requirement from different channels to optimise the experience |
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